OZ+Online+Community+Workshops

**toc
 * Return to Nancy White in OZ 2009

=**Online Community Workshop Outlines - General information**= > >
 * **Timing:** Each session is approximately 2.5 hours, with a five minute stretch break in the middle.
 * **Room set up**: circle if small, tables of 5 if larger, projector, screen, flip chart(s)
 * **Introductions:** Depending on size, hard to do "everyone introduce themselves," so we'll play with some alternative "get to know" processes.
 * **OZ Pre-Workshop Online Get to Know**
 * **Online Community Resources (combined for both intro and advanced workshops) **

**1. An Introduction to Online Communities & Facilitation**: **Define, Design and Facilitate**
This session is aimed at those with less than 12 months worth of onlinw community management or facilitation experience. We will start with some activities that will surface people's interests, and well improvise around them. So think about what YOU want to get out of this workshop!

//**Potential spectrogram questions**:// >
 * Agenda: (3.5 hours in Syd, 3.25 in Melb)**
 * 0:00 - 0:15 Spectrogram (identify diversity of group and potential need for breakouts!)
 * 1) //I have participated (actively or passively) in an online community//
 * 2) //I have actively participated in an online community//
 * 3) //I have had a leader, facilitator or manager role in an online community//
 * 4) //Online community is part of my job (paid or volunteer)//
 * 5) //I believe online communities can be managed (and I know what that means)//
 * 6) //I am a online community geek and know lots of online community tools.//
 * 0:15 - 0:45 **Define**: What is an online community anyway? What types of communities, communities and networks - definitions and framing (3 slides on individual, group, network, then classification exercise where people tell about a community and we discuss what we think it is. Then debrief on why the range of forms is useful from an online community management/facilitation perspective
 * 0:45 - 1:45 ** Social Design**: principles - a few slides, then activity (handout - * Online Community Checklist
 * purpose - purpose pairs - describe the purpose of your community to a partner. GIve feedback, ask for clarifications. Switch. Full group debrief
 * people - slide and relate to checklist. Mention pros and cons of surveys
 * context - work teams, cross org collaboration, customer communities, support communities -- briefly discuss implications of context
 * how to foster the right mix to acheive purpose
 * 1:45 - 2:00 **Technical Design** :How do I select the right mix of technologies? What if I am stuck with something - how do I use it?
 * 2:00 - 2:05 Stretch Break
 * 2:05 -3:00 - - (Matt) ** Process Design: //Norms, agreements, facilitation and other roles//**: a few slides, then an activity ("Design Your Community Facilitator Role Description - individual or group. Think of a story or scenario for each line in the job description. a real or imagined story that exemplifies one of the job description items. Give it a memorable title.)
 * What qualities do I need to develop as an online community manager/facilitator?
 * What are the implications of this for my job?
 * 3:00 - 3:30 Yet to learn/where I might learn it (More Resources!)
 * Monitoring and Evaluation: How do I know how my community is doing?
 * What is your plan to continue your learning and practice? With whom? Where?

**2. Advancing Your Online Community**
This session is aimed at those who have spent 12 months or more managing/facilitating online communities. Note: some people are attending both sessions.

Possible spectrogram questions: //(probably not use this...)//

 * 1) I have had a leader, facilitator or manager role in an online community
 * 2) Online community is part of my job (paid or volunteer)
 * 3) I believe online communities can be managed (and I know what that means)
 * 4) I have a strategy to monitor and evaluation my community
 * 5) I keep up to date with the latest online community technologies
 * 6) I can persuasively talk about and show the value of my online communities

Agenda: (3 hours)
>> media type="custom" key="4661085"
 * 0:00 - 0:25 Future Backwards of three archetypical communities
 * Sorting of the Post Its into buckets : social, technical, purpose, process
 * 0:25-0:40 Where we go from here? The rest of the afternoon. What's in our Post It Buckets?
 * 0:40- 1:00 Purpose: clarity, evolution and context in an information ecology/multimembership
 * OPTIONAL IF THIS IS AN ISSUE Managing to Support Key Community Activities: from Digital Habitats. A framework to assess, plan and talk about our communities.
 * Spidergram/Community orientations (and variants thereof) - a few slides, whole group conversation
 * Spidergram Handout - small group activity (we'll need to print out at least the last page of the PDF, if not the whole.)


 * People, Toolz and Roolz - Personas activity
 * Develop Personas - Persona template: Name, sketch, 5 descriptive words, what they care about, who they hang out with, what other communities and networks they belong to/hang out in, what other people call them.
 * COFFEE BREAK
 * Tool cards - how does each persona use/not use tools?
 * Norms, agreements and rules - across the personas, what are some design patterns for rules, norms and agreements?

> How do I identify and demonstrate the value of a community?
 * Monitoring and Evaluating:(Matt's slides)
 * Metrics
 * ROI
 * From the community perspective
 * From the sponsor or management perspective

Facilitation Kit Needs

 * blank name tags and pens so people can put name and three tag words
 * Dark, thick water based (not permanent) pens (at least one per)
 * Assorted post its for Future Backwards
 * Paper to put on walls if we need it
 * Flip chart
 * chocolate/coffee
 * Cards (lets bring all our decks just in case)
 * Some plugin strips (if people use computers - do we have net access?)
 * Tag for the event (for flickr and Twitter, etc)

**Deleted But Keeping Handy**
Working with inherent community Polarities How do I work to grow a community when I can’t control it? (a few slides and whole group short conversation)
 * What has to be controlled and what can be "left open" (and why)? (Worksheet in smaller groups)
 * Individual, Group and Network - what differences do we need to attend to in network-like contexts?
 * Dealing with challenging members (role play?)